Table of Contents
What is a vector in Avaya?
A call vector is a set of commands in an Avaya communications system that provides call flow. A vector can contain up to 32 steps and is used to provide customized call routing, play announcements, route calls to both internal and external destinations, and collect digits to respond to dialed information. via
What is a VDN call?
A vector directory number (VdN) is an extension on an automatic call distributor that directs an incoming call to a "vector"—a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message. via
How do I create a VDN in Avaya?
What is difference between skill and split in Avaya?
A VDN routes and queues all customer calls to a large, unsorted pool of customer service representatives or telemarketers. On the other hand, a split/skill works by directing a specific call to a queue handled by agents with a specific skill set, such as customer service or sales. via
How do I add a line to Avaya vector?
What is the purpose of Call Vectoring?
The Call Vectoring feature is an enhanced and highly flexible way of processing incoming calls to the switch. Vectors are the basis of the Call Vectoring feature. It gives an alias to extensions, trunks or lines to add attributes or features that facilitate handling calls and routing within the switch. via
What is the use of AES in Avaya?
TSAPI interface from Avaya Aura Application Enablement Services (AES) is used for monitoring skill groups and agent stations on Avaya Aura Communication Manager. via
What is Hunt group in Avaya?
A Hunt Group is a collection of users handling similar types of calls, e.g. a sales department. An incoming caller wishing to speak to Sales can ring one number but the call can be answered by any number of extensions that are members of the Hunt Group. via
What is a virtual directory number?
Also known as a VDN. A non–switch-related Directory Number that is hosted by Genesys Programmable T-Server. via
What is ACD calls Avaya?
Avaya Automatic Call Distribution (ACD) distributes incoming, outgoing, and internet calls to groups of extensions. This allows the user to route any incoming call to the most relevant extension immediately. via
How do I activate agent trace in CMS?
From the CMS main menu, navigate to Agent Administration→Activate Agent Trace and hit the Enter key. From the Agent Administration: Activate Agent Trace screen shown below provide the login agent IDs for each agent and set the Agent trace field to on. Select Modify in the right pane. via
What is CMS Avaya?
Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that's going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide. via
What is LSP in Avaya?
The LSP can be the survivable processor for an Avaya S8700 Server or Avaya S8300 Server that is controlling IP telephones and Avaya G700 Gateways. The LSP can control a number of G700 Gateways and a subset of the total number of IP telephones. The diagram below shows LSPs in both a branch office and a mid-size office. via
What is TSAPI in Avaya?
TSAPI for Communication Manager is a high level C/C++ API based on the Computer Supported Telecommunications Applications I (CSTA I) standard. TSAPI enables access to the full complement of third party call control capabilities provided by Avaya Aura Communication Manager as an evolution server. via
What is AES link?
The Advanced Encryption Standard (AES) is a symmetric block cipher chosen by the U.S. government to protect classified information. AES is implemented in software and hardware throughout the world to encrypt sensitive data. It is essential for government computer security, cybersecurity and electronic data protection. via